This website uses Cookies. Click Accept to agree to our website's cookie use as described in our Privacy Policy. Click Preferences to customize your cookie settings.
Accept
Reject
Preferences
FAQ
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Unable to connect to my Redshift account

kmburke0330
New Contributor

‎09-11-2019 10:03 AM

I’m unable to connect to my Redshift account to access the DB. Error message as below.

Failed to validate account: Failed to retrieve a database connection. Cause: Connection attempt timed out. (Reason: Connection attempt timed out.; Resolution: Address the reported issue.)

0 Kudos
Reply
2 REPLIES 2

cstewart
Former Employee

‎09-12-2019 03:30 AM

If you are trying to connect from a SnapLogic Cloudplex, or even a Groundplex running in your own domain, you may need to whitelist the IP addresses of the Snaplex nodes on the RedShift configuration. If it is a Cloudplex, the details are listed in the Snaplex administration section of the documentation:
Let us know if this helps.

0 Kudos
Reply

kmburke0330
New Contributor
In response to cstewart

‎09-17-2019 10:59 AM

Thanks Craig,
We’ve double checked our Whitelist IPs. Think we are ok there. We are looking into possible further firewall blocks from our Private VPC here?

0 Kudos
Reply